This
privacy policy has been compiled to better serve those who are concerned with
how their 'Personally Identifiable Information' (PII) is being used online. PII
is information that can be used on its own or with other information to
identify, contact, or locate a single person, or to identify an individual in
context. Please read our privacy policy carefully to get a clear understanding
of how Glen Dimplex collects, uses, protects and otherwise handles your
Personally Identifiable Information in accordance with our Nobø Energy Control
system.
What personal information do we collect from
people?
We log
traffic metadata, which means we log data about the communication (containing
the IP address and Hub serial number), but not the contents of the
communication messages/commands sent between the app and the Hub. All traffic
via the Internet is encrypted. Glen Dimplex Nordic does not have access to the
encryption keys, they are only stored on each Nobø Hub and in the app on each mobile
device. In general, Glen Dimplex Nordic is unable to identify any people based
on this information.
When do we collect information?
We collect
the information when you connect to and use Nobø Energy Control via the
Internet.
How and why do we use your information?
The
information is imperative in order to operate the system, to perform the necessary
maintenance and for customer support. Because of this, provision of this
potentially personally identifiable information is required to be able to use
the system.
How do we protect your information?
All traffic
via the Internet is encrypted. Glen Dimplex Nordic does not have access to the
encryption keys. The keys are only stored on each Nobø Hub and in the app on
each mobile device. Your Nobø Energy Control setup and settings are stored on
your Hub, and nowhere else.
PII is
available only to relevant authorised personnel at Glen Dimplex. Server logs
are retained for as short a time as possible, while maintaining our ability to
operate and support the system. We make sure that the logs are no more than two
months old, and often less.
Third-party disclosure
We do not
sell, trade, or otherwise transfer your Personally Identifiable Information to 3rd
parties.
Other
We do not
use cookies for tracking purposes. We do not specifically market to children under
the age of 13 years. We do not collect your e-mail address.
Additional rights according to EU GDPR
Users in
the EU and European Economic Area (EEA) have the right to request access to
PII, rectification or erasure of PII, restriction of processing of PII, to
object to processing of PII and the right to data portability. They also have
the right to lodge a complaint with a supervisory authority.
Contacting Us
If there
are any questions regarding this privacy policy, you may contact us at www.glendimplex.no
and support@glendimplex.no.