Troubleshooting

Cause

Action

Nobø HUB is not connected to power.

Make sure the supply cable is well connected to both power outlet and Nobø HUB.

Nobø HUB is out of order.

Replace Nobø HUB with a new one (contact your local dealer)

Cause

Action

Nobø HUB is disconnected

Make sure Nobø HUB is connected to power and a network.

Nobø HUB is connected to a different network than the APP.

Make sure your wireless network (which is connected to the APP) is on the same local area network (LAN) as your wired network (which is connected to the Nobø HUB ).

The network has a firewall or other restrictions.

This is mainly relevant within companies or organizations with an advanced network configuration:

Make sure there is no firewall between your wired and wireless network. (TCP-traffic must be allowed on port 27779).

For the APP to discover the Nobø HUB automatically, the network must allow UDP broadcast on port 10000 and/or UDP multicast on port 10001. If this is not possible or desirable, Nobø HUB can be given a static IP-address from the router/DHCP server, and then connected via the “advanced” option in the APP setup wizard.

Nobø HUB is busy

If the Nobø HUB light is flashing, a software update is being downloaded. Please wait until the light is still and try again.

Cause

Action

The network router has an error that prevents the system from working properly.

Nobø Energy Control is based on standard network technologies that should be compatible with all routers. We do our best to ensure that the system runs flawlessly anywhere. However, we have experienced that some network routers have issues that prevent the system from working properly:

• ZyXEL P2602: Does not work at all. Some customers have received a new router from their Internet Provider (ISP) after explaining the problem to their customer support.

To work around such problems, combined modems and network routers can be set to "bridge mode". Then another network router can be connected to the first one to better provide the wired and wireless networks.

You are using a version of the app with a known issue.

Please make sure that you have updated your app to the newest available version, to fix some known issues. Your app can be updated in Google Play (for Android) or Apple App Store (for iOS – iPhone/iPad).

The app has not been connected to the Nobø HUB via the local network (LAN) after upgrading to the latest version.

When the app and Nobø HUB have been upgraded to a version that supports control via Internet, each app must first be connected on the local network to exchange encryption keys with the Nobø HUB.

Control via the Internet only works after you have started the app on the local network at least once after the upgrade.

Nobø HUB is not updated to the latest version

Control via the Internet requires that the Nobø HUB is running software version 66 or higher. You can check this in the app under Menu > Settings > Nobø HUB info. The Nobø HUB has an automatic update function. If your Nobø HUB is not automatically updated, please check that the Nobø HUB is connected to a network with a good Internet connection. See also the troubleshooting section on "Nobø HUB is not updated automatically"

The app is not updated to the latest version

Control via the Internet requires that the Nobø Energy Control app is running software version 3 or higher. You can check this in the app under Menu > Settings > App info. If you cannot find this information in the app, this means you have an older version. Please go to the AppStore (iPhone/iPad) or Google Play (for Android) to update the app.

Control via Internet is turned off in the app settings

Control via Internet is enabled by default, but can be turned off in the app under Menu > Settings. Start the app while connected to your local network (LAN) and make sure the checkbox "Allow control via Internet" is checked.

The app has no Internet connection

Check that your mobile/tablet device has a working Internet connection. This can for example be checked by loading a website on your mobile/tablet browser.

The Nobø HUB has no Internet connection

Please make sure the Nobø HUB is connected to a network that has a normal Internet connection. Nobø HUB cannot be controlled via the Internet if it is connected to a local network (LAN) that is isolated from the Internet.

• The Nobø HUB has a green light showing the current status of the HUB:
• Constant green light: Fully connected to local network, Nobø Update Server and Nobø Proxy Server. Nobø Update Server is used for automatically updating Nobø HUB. Nobø Proxy Server enables control via internet.
• 1 x blink: Not connected to a network.
• 2 x blink: Connected to local network, but not connected to Nobø Update Server or Nobø Proxy Server.
• 3 x blink: Connected to local network and connected to Nobø Update Server, but not Nobø Proxy Server.
• 4 x blink: Connected to local network and connected to Nobø Proxy Server, but not Nobø Update Server.
• Continuous blinking for around 45 seconds: Automatic software update in progress.
• No light: Nobø HUB has no power.

The Nobø HUB is connected to the Internet behind unusually strict network firewalls

Common firewall setups in network routers intended for private home use need no modifications from default settings. However, if you have a special/advanced network setup (e.g. within a company) then you must consider the following: The network must allow Nobø HUB outgoing TCP traffic on port 27778 to be controlled via the Internet.

The app is connected to the Internet behind unusually strict network firewalls

Common cellular network connections (2G/3G/4G) and conventional firewall setup in network routers intended for private homes need no modifications from default settings. However, if you have a special/advanced network setup (e.g. within a company) then you must consider the following: The network must allow the devices using the Nobø Energy Control app outgoing TCP traffic on ports from 27790 through 27799 to control via the Internet.

Other

Please check if the system works using a different mobile/tablet if you have the opportunity to do so. If possible, you can also try connecting the Nobø HUB to another network, to see if it works there. This can help determine the cause of the problem.

If you still cannot make control via Internet work properly, please contact your local reseller or Glen Dimplex Nordic support and have the following information ready:

• Nobø HUB serial number/ID (available in the app under Menu > Settings, 12 digits, for example "102000123123")
• Nobø HUB software version (available in the app under Menu > Settings, for example "114")
• Nobø HUB Control Application software version (available in the app under Menu > Settings, for example. "3.0.5087.13040")
• Name and model of the network router your Nobø HUB is connected to (for example. "DLink DIR-655"), and any information about special network setup if any (e.g. separate/advanced firewalls or firewall settings, any web proxies etc.)

Cause

Action

The Nobø HUB is not connected to the Internet, or is connected to a network that uses special firewall settings.

Nobø HUB has an automatic update function. If your Nobø HUB is not automatically updated, please check that the Nobø HUB is connected to a network that has a good Internet Connection.

The Nobø HUB has a green light showing the current status of the HUB:

The update feature works in such a way that the Nobø HUB automatically downloads and installs new versions of its software. This is done when the Nobø HUB is powered on, and regularly about every 18 hours. Ongoing updates are shown by the green light quickly blinking on the Nobø HUB for about one minute.

Common firewall configurations in network routers intended for private homes need no modifications from default settings. However, if you have a special/advanced network setup (e.g. within a company) then you must consider the following: The network must allow the Nobø HUB outgoing TCP traffic on port 80 for the automatic update function to work.

Cause

Action

Receiver is switched off.

Switch on the receiver.

Receiver is not placed in the correct zone.

Make sure the ID code is correct and placed in the right zone. Press the receiver icon in the zone settings screen to see the ID code.

Signals from Nobø HUB do not reach the receiver.

Receiver is out of order.

Replace the receiver with a new one. (Contact your local dealer).

Cause

Action

Start time is set incorrectly.

Press and hold the override in the Circle Menu and check/correct the time.

Cause

Action 

Nobø Switch is out of range from Nobø HUB

Try moving the Nobø Switch and Nobø HUB closer together. Some building materials, like reinforced concrete, massive timber etc., may reduce the signal range. In such cases, moving the Nobø Switch or Nobø HUB 1-2 meters to the side could be enough to avoid the obstacle.

Nobø Switch has not been paired with Nobø HUB

Try removing Nobø Switch from the Nobø HUB, and add the Nobø Switch again using Automatic search. When the APP is searching, press the center of the Nobø Switch so that all four corners are activated.

The battery is empty

Replace the battery and try again.

Cause

Action

More than one function pressed at once.

If more than one switch on the ECOSWITCH are pressed at once, the zones will not react, even though the ECOSWITCH lights up. Try pressing closer to the corner.

«Disable overrides» is activated in the zone, locking it to Normal Weekly Program.

Check the zone overview to see if the zone is locked to Normal Weekly Program.

Cause

Action

No temperature sensor added to the zone.

Add a Nobø Switch and check the checkbox for using it as a temperature sensor in the same zone as the Safir/R80 TXF700

The temperature sensor is out of range from Nobø HUB.

If the temperature sensor is out of range and does not report back to Nobø HUB in several hours, the heaters connected to the sensor will automatically go into frost protection mode.

Try moving the Nobø Switch and Nobø HUB closer together. Some building materials, like reinforced concrete, massive timber etc., may reduce the signal range. In such cases, moving the Nobø Switch or Nobø HUB 1-2 meters to the side could be enough to avoid the obstacle.

The temperature sensor (Nobø Switch) battery is empty.

Replace the Nobø Switch battery and try again.

The zone uses a TCU700 or TXB700 room thermostat, but Safir/R80 TXF700-receivers are also installed on the Nobø HUB.

When using a TCU700 or TXB700 room thermostat, the heaters (Safir/R80 TXF700) must be added to the room thermostat and NOT to the Nobø HUB. Only the room thermostat is added to Nobø HUB.

Cause

Action

Nobø HUB has no automatic functionality for adapting to daylight saving time.

Open the app while connected to the same local network as Nobø HUB. This allows Nobø HUB to set the time equal to that of the phone or tablet.